Availability – All items are subject to availability. Due to the nature of our products which are sold in a retail and online environment, it is possible for two orders to be placed at the same time. In the event that the product you have ordered is out of stock, we will inform you as soon as possible if the goods you have ordered are not available and the approximate date they will be back in stock. You may choose at this point to cancel your order, or we can hold your order until the item is back in stock.
Courier Provider – We use Parcel Express to deliver our products by courier. Your purchase will be treated with the utmost care, and we request all parcels to be signed for upon delivery. If no one is available to sign for the parcel, your order will be transported to the nearest depot and you may arrange for it to be redelivered at a time to suit. The shipping cost will be calculated when you reach the checkout in the ordering process online.
Delivery Timing – Your order will be dispatched during the next business day. Delivery times vary between 1-3 working days throughout New Zealand. Once your product is dispatched, we will advise the delivery ETA.
If you experience any delays with your delivery, please contact us and we will track your parcel.
Product Care – Good Form products are carefully inspected before dispatch.
Returns – Should you be unhappy with your order for any reason, returns may be accepted at our discretion. The product must be returned at your cost within 7 days of the date you received it. A restocking fee may apply. Products must be in their original packaging as it was received and unused. Please consider a tracked service as returns are your responsibility until it reaches us.
Notify us by email at firstname.lastname@example.org within 2 days of receiving your order if you wish to return it for any reason. Specify your name, invoice number and reason for return.
Once we receive the products, we will notify you by email and issue a replacement or issue store credit during the next working day. Returns which are not faulty or damaged in transit are not eligible for refund, store credit will be given.
Faulty items or items damaged in transit – please email photographs of the packaging and the damaged product. Please advise us whether you would like a replacement product or a refund. If the product is refunded, we will refund any associated shipping costs. If a replacement is issued, we will refund the cost of return shipping. Please return the item in original packaging for safety during transit.
We reserve the right to inspect goods at the time we receive them and we will not approve a refund if it appears that any damage has been caused by the customer.
Cancelled Unshipped Orders – We do not accept cancellations once the order has been placed.