Returns and Refunds

Returns – Online sales are final and returns or refunds are only considered if the goods are defective, damaged, different from the description or otherwise covered under the return or refund provisions of the Consumer Guarantees Act. Requests for return or refunds must be emailed to within 7 days of the delivery date.

Under certain circumstances, GOOD FORM may in its discretion accept the goods for credit subject to a restocking fee of 30% of the invoiced value of the returned goods plus any freight. Products must be in their original packaging as it was received and unused. Please consider a tracked service as returns are your responsibility until it reaches us.

Sale Items – No returns are accepted on sale items. All sale items are sold as is and may have slight wear from being on the shop floor. If you would like to know the condition of a specific item please contact us prior to purchase.

Faulty items or items damaged in transit – please email photographs of the packaging and the damaged product. Please advise us whether you would like a replacement product or a refund. If the product is refunded, we will refund any associated shipping costs. If a replacement is issued, we will refund the cost of return shipping. Please return the item in original packaging for safety during transit.

We reserve the right to inspect goods at the time we receive them and we will not approve a refund if it appears that any damage has been caused by the customer.


Good Form respects the rights and privacy of our customers. Your personal details are stored securely, but never shared or sold to any third party. Any credit card information used in the purchasing process is not made visible to us and is used only for the purpose of the transaction. All payments are securely conducted using either Stripe or Paypal. We accept payments via Credit Card, Debit Card, Mastercard, Visa, Paypal and Apple Pay.

Terms and Conditions

Design at Heart Limited (trading as Good Form) – Terms of Trade

1. Definitions and Interpretation:  

1.1 Definitions: In this Contract, capitalised expressions used in the Order shall have the same meaning in these Terms of Trade and the following terms shall have the following meanings:
(a) “Contract” means, together, the Order and these Terms of Trade;
(b) “Business Day” means a day (other than Saturday or Sunday) on which registered banks are open for business in Auckland;
(c) “Customer” means the person, firm, company or corporate entity with whom GOOD FORM enters into the Contract;
(d) “Delivery Address” means the delivery address set out on the Order;
(e) “Delivery Date” means the estimated delivery date set out in the Order;
(f) “GST” means goods and services tax payable under the Goods and Services Tax Act 1985;
(g) “Order” means an order placed by the Customer for the Product;
(h) “Price” means the price quoted and agreed in accordance with clause 2.1;
(i) “Product” means product supplied by GOOD FORM to the Customer;
(j) “GOOD FORM” is the trading name of Design at Heart Ltd. All use of the name GOOD FORM within these Terms of Trade refer to Design at Heart Ltd; and
(k) “Terms of Trade” means these terms of trade as may be amended from time to time.  
1.2 Interpretation: For the purpose of interpretation or construction of this Contract:
(a) References to clauses and Schedules are references to clauses and Schedules of this Contract.
(b) Words importing the singular or plural number include the plural and singular number respectively.
(c) Headings are inserted for the sake of convenience of reference only and do not affect the interpretation of this Contract.
(d) A reference to a person or entity includes a reference to the persons or entities’ successors and permitted assigns.


2. Quotations and Orders

2.1 GOOD FORM will on request from the Customer provide a quotation for the price for a quantity of Product (Price).  If the quotation is acceptable to the Customer, the Customer may place an Order for the quoted quantity at the quoted price (subject to the limit on the timeframe for the placement of such an order as set out in the quotation or otherwise advised by GOOD FORM).  
2.2 Subject at all times to clause 2.1, each Order placed by the Customer will specify the quantity of Product, the Delivery Date to the Delivery Address and any other information required by GOOD FORM.  Each order will be binding on the Customer once given to GOOD FORM and no Order may be cancelled by the Customer without the prior written consent of GOOD FORM. 
2.3 No Order made by the Customer will be deemed to be accepted by GOOD FORM or binding on GOOD FORM until confirmed in writing by GOOD FORM and any deposit has been received by GOOD FORM under clause 4.1.  
2.4 The Customer is responsible for ensuring the accuracy of the terms of any Order given to GOOD FORM and for promptly giving any necessary information to enable GOOD FORM to perform its obligations.


3. Delivery and Inspection

3.1 Delivery shall be made at the Delivery Address.  GOOD FORM shall use reasonable endeavors to deliver the Product by the Delivery Date.
3.2 The Customer accepts that the risk of any loss, damage or deterioration of or to the Product shall be borne by the Customer from the time the Product is delivered to the Customer.
3.3 If for any reason the Customer directly or indirectly refuses or seeks to delay delivery on the Delivery Date, delivery will be deemed to have still occurred on the Delivery Date (with risk in the Product passing from that date) and, without prejudice to its other remedies, the Customer shall be liable to pay on demand full payment of the Price (as if delivery had occurred on the Delivery Date).  In the event GOOD FORM at its sole discretion agrees to retain the Product pending delivery at a future date, the Customer will be liable on demand for payment of the Price and all storage, insurance and other costs incurred by GOOD FORM.  


 4. Price

4.1 GOOD FORM will invoice the Customer for the Price prior to delivery.  GOOD FORM reserves the right to require payment of a deposit on the placement of any Order and/or require payment of the Price in full in advance of delivery.  
4.2 Payment of the Price and other charges under clause 4.3are due in cleared funds to the bank account notified by GOOD FORM by no later than five Business Days following the date of invoice.
4.3 GST and other taxes and duties relating to the supply of the Product are not included in the Price and will be payable by the Customer in addition to the Price.  Unless included in the quoted Price, the Customer must also pay all transport and other charges relating to delivery.  
4.4 If payment is not received by GOOD FORM on the due date, interest may be charged at the rate of 12% pa., such interest to be calculated on a daily basis from the date payment was due until the date on which payment of the overdue amount (including interest) is made in full and shall accrue after as well as before any court order or judgment.
4.5 The Customer shall not be entitled to withhold payment of, or to make any deduction from, or setoff any amount against, any monies payable to GOOD FORM under the Contract.
4.6 GOOD FORM reserves the right to recover from the Customer all expenses and legal costs incurred by GOOD FORM (including solicitor/client costs and debt collector’s costs) in relation to obtaining or seeking to obtain remedy of default in payment by the Customer and the enforcement of the Contract.
4.7 GOOD FORM shall have the option of immediately suspending delivery of Product or immediately terminating any Order or this Contract if the Customer has not paid the Price in accordance with the Contract.


5. Intellectual Property

5.1 The Customer acknowledges and agrees that GOOD FORM owns and retains the rights to all intellectual property used by or on behalf of GOOD FORM in the design and manufacture of the Product including, without limitation, all developments or modifications arising out of or in connection with this Contract (GOOD FORM IP).  No GOOD FORM IP is transferred to the Customer with the Product. The Customer shall execute all documents and otherwise do all things reasonably necessary(at the cost of GOOD FORM) to confirm or perfect GOOD FORM’s ownership of the GOOD FORM IP.  
5.2 The Customer will not at any time do anything to prejudice, challenge or impair GOOD FORM’s rights in the GOOD FORM IP or any other intellectual property owned or used by GOOD FORM.  


6. Title

6.1 Title in the Product shall not pass (and the Customer, upon receipt of the Product, shall be a bailee only in respect of them) until the time at which the Customer has paid all monies owing by the Customer to GOOD FORM under the Contract or otherwise.  
6.2 Until title in the Product passes to the Customer pursuant to clause 6.1, the Customer shall, at its own cost, keep the Product insured.  


7. Warranties

7.1 GOOD FORM warrants that the Product is free from material defects and will comply with any applicable manufacturer warranty that GOOD FORM may specify and provide from time to time. 
7.2 To the maximum extent permitted by law, it is agreed that the purchase of the Product by the Customer from GOOD FORM shall be deemed to be for the purposes of a business and accordingly the Consumer Guarantees Act 1993 shall not apply.  
7.3 Except as provided under clause 7.1, all warranties, descriptions, representations and conditions as to fitness, suitability for any purpose or otherwise, whether of a like nature or not, and whether expressed or implied by law, trade custom or otherwise, are expressly excluded to the extent permitted by law.


8. Claims

8.1 The maximum liability of GOOD FORM for any loss, damage, injury or cost arising directly or indirectly from any defect of or in the Product supplied, any breach of the Contract, any breach of statutory duty or for negligence or other wise howsoever arising is limited to the Price.
8.2 GOOD FORM shall not be liable for any defect, loss or damage to the Product caused by: (i) use of the Product after the Customer becomes aware of, or notifies, any defect; (ii) any other act or omission by or on behalf of the Customer where risk in the Product has passed to the Customer;(iii) any natural characteristic of the material used including, without limitation, any movement of timber caused by drying or moisture ingress/egress; (iv) blemishes or imperfections that are within tolerances regarded as generally acceptable according to common furniture making practices in New Zealand or which do not affect the suitability of the material for the purpose for which it is used; (v) normal wear and tear, fire or theft, liquid spillage or ingression, vermin or insect infestation, misuse or abusive use, accident or neglect, failure to clean or improper cleaning of the Product, exposure to excessive heat, moisture or dampness, exposure to abnormally corrosive conditions, use of non-authorised, defective or incompatible parts or repair or modification or other work carried out by any person other than by authorised GOOD FORM personnel.  
8.3 GOOD FORM shall not be liable to the Customer or any third party for any consequential, indirect or special damage or loss of any kind howsoever arising, or for any loss of profit, loss of goodwill or reputation or loss of future business.


9. Personal Property Securities Act 1999 (“PPSA”)

9.1 The Customer grants a security interest to GOOD FORM in all present and after acquired Product.
9.2 On GOOD FORM’s request, the Customer shall promptly execute any documents and do anything else required by GOOD FORM to ensure that the security interest created under these Conditions constitutes a first ranking perfected security interest over the Product. The Customer will also provide GOODFORM with any information GOOD FORM may reasonably require to complete a financing statement.
9.3 The Customer:
(a) shall immediately notify GOOD FORM in writing of any change in the Customer’s name; and
(b) shall immediately notify GOOD FORM of any other information GOOD FORM may need in order to complete a financing change statement.
9.4 The Customer will waive any right to receive a copy of a verification statement under the PPSA.
9.5 GOOD FORM will pay all costs, expenses and other charges incurred, expended or payable by GOOD FORM in relation to the filing of a financing statement or financing change statement.
9.6 The Customer agrees that nothing in sections 114(1)(a), 117(1)(c), 133 and 134 of the PPSA shall apply to this Contract.
9.7 The Customer agrees that its rights as debtor in sections 116, 119, 120(2), 121, 125, 126, 127,129, 131 and 132 of the PPSA shall not apply to this Contract.
9.8 The Customer will not allow a security interest to be created or registered over the Product in priority to the security interest held by GOOD FORM.
9.9 The Customer acknowledges that this Contract constitutes a “security agreement” for the purposes of the PPSA and that GOOD FORM may register a financing statement in respect of this Contract.


10. General

10.1 Every notice under this Contract shall be given by personal delivery to the address of the party set out in an Order.  If any notice is given on a day which is not a Business Day or after 5.00pm in the place in which it is given, it shall be deemed to be given at 9.00am on the next Business Day. 
10.2 GOOD FORM shall not be liable for any failure or delay in supply or delivery of the Product caused by event or circumstance beyond its reasonable control including without limitation, fire, flood, explosion, earthquake, storm, flood, drought or natural disaster or events caused by pest or disease, civil commotion, hostilities (whether war is declared or not),sabotage, an act of terrorism, chemical or biological contamination, the acts of any Public Authority or any Government sanction, embargo or similar action, compliance with any law, judgment, order or decree, any labour dispute or strike or failure of a sub-contractor; the interruption or failure of any utility services or network, any systemic virus, the failure of the transportation of any personnel, equipment, machinery or supplies and/or the shortage of any fuel, power or supplies. GOOD FORM shall notify the Customer of any such event and its anticipated duration and upon the cessation of the event.  
10.3 No waiver by GOOD FORM of any breach or failure to enforce any provision of the Contract shall in any way affect, limit or waive GOOD FORM’s right to subsequently enforce and compel strict compliance with the Contract.
10.4 If any provision of the Contract is or becomes invalid or unenforceable, that provision shall be deemed deleted from the Contract and such invalidity or unenforceability shall not affect the other provisions of the Contract, all of which shall remain in full force and effect to the extent permitted by law, subject to any modifications made necessary by the deletion of the invalid or unenforceable provisions.
10.5 This Contract constitutes the entire agreement between the parties relating to the subject matter of this Contract and shall supersede all previous communications, whether written or oral, between the parties with respect to the subject matter of this Contract.  The parties acknowledge that they are not relying on any representation, warranty, agreement, term or condition that is not set out in this Contract. No variation of or substitution for the Terms of Trade (even if included in or referred to in the Customer’s order) will be binding on GOOD FORM unless accepted by GOOD FORM in writing.  GOOD FORM may from time to time vary these Terms of Trade by notice in writing to the Customer or inclusion on the website
10.6 Neither party may, without the prior written approval of the other party, assign or transfer its rights or obligations under this Contract to any third person, such approval not to be unreasonably withheld.  For the avoidance of any doubt, nothing in this Contract shall prevent GOOD FORM from sub-contracting the whole or any part of the design, manufacture and delivery of the Product.  
10.7 This Contract will be construed and take effect as an agreement made in New Zealand and will be governed by New Zealand law, and the parties submit to the non-exclusive jurisdiction of the New Zealand courts.